Frequently Asked Questions
Everything you need to know about shopping with Hallmark for your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for seasonal home collections?
We offer a 30-day return policy for most items in their original packaging. Please note that seasonal or holiday-specific decor must be returned at least 15 days prior to the holiday to be eligible for a full refund.
Are your candles and home fragrances safe for pets?
Quality and safety are our priorities. While our candles are made from premium wax blends, we recommend checking the specific essential oil components listed on the product page and consulting with your veterinarian.
Do you offer international shipping for home goods?
Currently, we ship our home and gift collections to the United States, Canada, and select international territories. Shipping fees and import duties are calculated at checkout.
How can I track my furniture or large accent piece delivery?
Once your order ships, you will receive an email with a tracking link. For oversized items, our delivery partner will contact you directly to schedule a convenient drop-off window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Hallmark Gold Crown gift cards.